shipping information

General information about shipping:

Terms of delivery 

We strive for a fast delivery. If a part of the order can not be delivered immediately, because we were not supplied in due time without our own fault, the remaining goods will be re-delivered without recalculation of the transport charges, as far as this is reasonable for the customer. 

If the ordered product is not available from us, this will be indicated in the product in the shop with a delivery time. Should there be any delays after this specified delivery time, because we were not supplied or late due to our fault, we will inform the customer. We will then be released from our obligation to pay and could withdraw from the contract. If the customer has already made payments, we will refund them immediately.

The order is shipped by DHL resp. by post. 


Delivery times 

The deadline for deliveries starts on the day following the conclusion of the contract and ends on the last day of the deadline. If the first and the last day fall on a Saturday, Sunday or on a nationally recognized holiday, resp. the deadline ends on the following working day. 

The delivery times for orders are:  
- from Switzerland are 1-3 working days (is stored as a standard in the shop so) 
- from the EU is 3-5 working days. 
- from non EU countries as well as world amount to 5-8 days. 
 




Warranty conditions (manufacturer's warranty of prodis-design GmbH)

We as a manufacturer (prodis-design GmbH) grant a 2-year warranty on the goods offered. The period for the calculation of the guarantee period begins with the invoice date. If material or manufacturing defects occur during this period, we, as the guarantor, grant one of the following under the warranty: 

- free repair of the goods or 
- free replacement of the goods against an equivalent article (possibly also a successor model, if the original goods are not more available). 

In case of warranty please contact the guarantor: 

prodis-design GmbH  
Dotzigenstrasse 5  
CH-3264 Diessbach b.Büren  
Switzerland 
[email protected] 

Guarantee claims are excluded in the event of damage to the goods due to: 

- Abusive or improper handling 
- Environmental influences (moisture, heat, overvoltage, dust, etc.)  
- Failure to observe any safety precautions  
- Failure to observe the operating instructions 
- Violent use (eg blow, shock, fall)  
- Unauthorized repair attempts  
- normal wear and tear 

A claim of the guarantee service requires that we are allowed to examine the warranty claim by sending in the goods. It is important to ensure that damage during transport through appropriate packaging is avoided.

To apply for the guarantee you must enclose a copy of the original invoice of the consignment. Without settling this invoice copy, we can reject the warranty. The transmission of the invoice copy is used to calculate the warranty period. 

Note: 
Your statutory rights against us under the purchase agreement concluded with us are in no way limited by this guarantee. In particular, any existing statutory warranty rights to us remain unaffected by this warranty. 

If the purchased item is defective, you can therefore in any case to us under the statutory warranty, regardless of whether a warranty claim exists or the guarantee is claimed. 


delivery costs

Shipping to Switzerland and the EU are free shipping. 
For shipping to non-EU countries we charge a flat rate per order following shipping 30.00 Euro

 

Special instructions for shipping abroad:

In the case of shipping to non-EU countries, additional taxes or costs (eg customs duties) are incurred in connection with your order that are not paid by us or charged by us, but are paid directly by you to the responsible customs office. or tax authorities. For details please contact these authorities.

Countries to ship to:

  Standard Returns
Switzerland CHF 0.00
Albania CHF 0.00
Andorra CHF 0.00
belarus CHF 0.00
Belgium CHF 0.00
Bosnia and Herzegovina CHF 0.00
Bulgaria CHF 0.00
Denmark CHF 0.00
Germany CHF 0.00
Estonia CHF 0.00
Faroe CHF 0.00
Finland CHF 0.00
France CHF 0.00
Georgia CHF 0.00
Gibraltar CHF 0.00
Greece CHF 0.00
Ireland CHF 0.00
Iceland CHF 0.00
Italy CHF 0.00
Croatia CHF 0.00
Latvia CHF 0.00
Liechtenstein CHF 0.00
Lithuania CHF 0.00
Luxembourg CHF 0.00
Malta CHF 0.00
Macedonia CHF 0.00
monaco CHF 0.00
Montenegro CHF 0.00
montserrat CHF 0.00
Netherlands CHF 0.00
Norway CHF 0.00
Austria CHF 0.00
Poland CHF 0.00
Portugal CHF 0.00
Republic of Moldova CHF 0.00
Romania CHF 0.00
Russian Federation CHF 0.00
San Marino CHF 0.00
Sweden CHF 0.00
Serbia and Montenegro CHF 0.00
Slovakia CHF 0.00
Slovenia CHF 0.00
Spain CHF 0.00
Svalbard and Jan Mayen CHF 0.00
Czech Republic CHF 0.00
Turkey CHF 0.00
Ukraine CHF 0.00
Hungary CHF 0.00
Vatican city CHF 0.00
United Kingdom CHF 0.00
Cyprus CHF 0.00
Algeria CHF 30.00
angola CHF 30.00
Equatorial Guinea CHF 30.00
Ethiopia CHF 30.00
benin CHF 30.00
Botswana CHF 30.00
Burkina Faso CHF 30.00
burundi CHF 30.00
Côte d'Ivoire CHF 30.00
Democratic Republic of Congo CHF 30.00
Djibouti CHF 30.00
eritrea CHF 30.00
Gabon CHF 30.00
Gambia CHF 30.00
Ghana CHF 30.00
Guinea-Bissau CHF 30.00
Cameroon CHF 30.00
Cape Verde CHF 30.00
Kenya CHF 30.00
Comoros CHF 30.00
Congo CHF 30.00
Lesotho CHF 30.00
Liberia CHF 30.00
Madagascar CHF 30.00
Malawi CHF 30.00
mali CHF 30.00
Morocco CHF 30.00
Mauritania CHF 30.00
Mauritius CHF 30.00
mayotte CHF 30.00
Mozambique CHF 30.00
Namibia CHF 30.00
Niger CHF 30.00
Nigeria CHF 30.00
Reunion CHF 30.00
Rwanda CHF 30.00
Zambia CHF 30.00
Sao Tome and Principe CHF 30.00
Senegal CHF 30.00
Seychelles CHF 30.00
Sierra Leone CHF 30.00
Zimbabwe CHF 30.00
Somalia CHF 30.00
South Africa CHF 30.00
sudan CHF 30.00
Swaziland CHF 30.00
Tanzania CHF 30.00
togo CHF 30.00
Chad CHF 30.00
Tunisia CHF 30.00
Uganda CHF 30.00
Western Sahara CHF 30.00
Central African Republic CHF 30.00
Afghanistan CHF 30.00
Armenia CHF 30.00
Azerbaijan CHF 30.00
Bangladesh CHF 30.00
bhutan CHF 30.00
Brunei Darussalam CHF 30.00
China CHF 30.00
Democratic People's Republic of Korea CHF 30.00
India CHF 30.00
Indonesia CHF 30.00
Japan CHF 30.00
Cambodia CHF 30.00
Kazakhstan CHF 30.00
Kyrgyzstan CHF 30.00
Laos CHF 30.00
Malaysia CHF 30.00
Maldives CHF 30.00
Mongolia CHF 30.00
Myanmar CHF 30.00
Nepal CHF 30.00
Northern Mariana Islands CHF 30.00
East Timor CHF 30.00
Pakistan CHF 30.00
Philippines CHF 30.00
Republic of Korea CHF 30.00
Singapore CHF 30.00
Hong Kong Special Administrative Region CHF 30.00
Special Administrative Region Macao CHF 30.00
Sri Lanka CHF 30.00
suriname CHF 30.00
Tajikistan CHF 30.00
Taiwan CHF 30.00
Thailand CHF 30.00
turkmenistan CHF 30.00
Uzbekistan CHF 30.00
Vietnam CHF 30.00
American Pacific CHF 30.00
Greenland CHF 30.00
Canada CHF 30.00
Mexico CHF 30.00
St. Pierre and Miquelon CHF 30.00
United States CHF 30.00
anguilla CHF 30.00
aruba CHF 30.00
Bahamas CHF 30.00
Barbados CHF 30.00
Bermuda CHF 30.00
British Virgin Islands CHF 30.00
El Salvador CHF 30.00
Fiji CHF 30.00
guadeloupe CHF 30.00
Guatemala CHF 30.00
Honduras CHF 30.00
Jamaica CHF 30.00
Cayman Islands CHF 30.00
Netherlands Antilles CHF 30.00
St. Barthelemy CHF 30.00
St. Kitts and Nevis CHF 30.00
St. Lucia CHF 30.00
St. Martin CHF 30.00
St. Vincent and the Grenadines CHF 30.00
Trinidad and Tobago CHF 30.00
Turks and Caicos Islands CHF 30.00
American Virgin Islands CHF 30.00
Antigua and Barbuda CHF 30.00
Argentina CHF 30.00
belize CHF 30.00
Bolivia CHF 30.00
Brazil CHF 30.00
Chile CHF 30.00
Costa Rica CHF 30.00
dominica CHF 30.00
Dominican Republic CHF 30.00
ecuador CHF 30.00
Falkland Islands CHF 30.00
French Guiana CHF 30.00
grenada CHF 30.00
guam CHF 30.00
Guinea CHF 30.00
Guyana CHF 30.00
Haiti CHF 30.00
Colombia CHF 30.00
Cuba CHF 30.00
Martinique CHF 30.00
Nicaragua CHF 30.00
Panama CHF 30.00
Paraguay CHF 30.00
Peru CHF 30.00
Puerto Rico CHF 30.00
South Georgia and the South Sandwich Islands CHF 30.00
Uruguay CHF 30.00
Venezuela CHF 30.00
Egypt CHF 30.00
bahrain CHF 30.00
Iraq CHF 30.00
Iran CHF 30.00
Israel CHF 30.00
Yemen CHF 30.00
Jordan CHF 30.00
Qatar CHF 30.00
Kuwait CHF 30.00
Lebanon CHF 30.00
Libya CHF 30.00
Oman CHF 30.00
Palestinian territories CHF 30.00
Saudi Arabia CHF 30.00
Syria CHF 30.00
United Arab Emirates CHF 30.00
American Samoa CHF 30.00
Antarctic CHF 30.00
Australia CHF 30.00
Bouvet Island CHF 30.00
British Indian Ocean Territory CHF 30.00
Cook Islands CHF 30.00
French Southern and Antarctic Lands CHF 30.00
French Polynesia CHF 30.00
Heard and McDonald Islands CHF 30.00
kiribati CHF 30.00
Cocos CHF 30.00
Marshall Islands CHF 30.00
Micronesia CHF 30.00
nauru CHF 30.00
Caledonia CHF 30.00
New Zealand CHF 30.00
niue CHF 30.00
Norfolk island CHF 30.00
palau CHF 30.00
Papua New Guinea CHF 30.00
pitcairn CHF 30.00
Solomon Islands CHF 30.00
Samoa CHF 30.00
St. Helena CHF 30.00
tokelau CHF 30.00
tonga CHF 30.00
tuvalu CHF 30.00
vanuatu CHF 30.00
Wallis and Futuna CHF 30.00
Christmas island CHF 30.00
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