Our in-house repair service is part of our sustainability strategy. Should a repair be necessary, we are able to repair the product for our customers independently, according to our motto: "Repair instead of exchange and throw away".
We offer a 2 year guarantee on all our products. The guarantee period begins from date of purchase. If material or manufacturing defects occur during this period, we, as the guarantor under warranty, will provide one of the following:
- free repair of the defective goods
- free replacement of the irreplaceable goods against an equivalent article (or a successive model, if the originally purchased product is no longer available).
Warranty claims are excluded in case of damage to the goods by:
- abusive or improper treatment
- environmental influences (humidity, heat, overloading, dust, etc.)
- use of excessive force and neglectful usage
- unauthorized repair attempts
- normal everyday wear and tear