cancellation policy

Cancellation policy and form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. Right of revocation


You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (prodis-design GmbH, Dotzigenstrasse 5, 3264 Diessbach b, Büren, Switzerland, Tel .: +41 (0) 32 372 75 35, e-mail: [email protected]) by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

General information

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us unfree.
For the shipping costs of returns the consumer comes on.

Merchandise return addresses:

Warehouse Switzerland

prodis-design GmbH
Upper Canal Route 7
CH-2558 Aegerten

Warehouse Germany (EU)

prodis-design GmbH
Blauenstrasse 69
D-79576 Weil am Rhein

We ask you if possible to return returned goods with DHL.

3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you want to revoke the contract, then please fill out this form and send it back within 14 days with the returned goods to our warehouse in Switzerland or warehouse Germany (EU) or mail it to [email protected] As soon as the goods have been collected in the warehouse, the invoice will be canceled or canceled. already performed services refunded.

I / we hereby revoke the contract concluded by me / us for the purchase of the following item (s)


Invoice number or delivery note number ____________________________________________

Please mark returns reason:
• Looks different than expected (eg color deviation, etc.)
• Is too big / too small
• Is damaged
• Do not like
• Miscellaneous _______________________________

I would like the following alternative article instead _________________________________________________________________________________

Name first Name

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